Warranty Policy

Terms & Conditions for Product and Service Warranty:

Table below states the product items and the warranty covered from date of Delivery Order. Labour charges and spare parts for any warranty claim is only free for the first year from date of Delivery Order.

No	Products & Services	Warranty Period
1	Building Signage	12 months
2	Office Signage	12 months
3	3D box Up	12 months
4	LED light	12 Months
5	Sticker	12 months
6	Transformer	12 months

Under the following circumstances, services and parts will be void of warranty.
1. Product is being tampered with, altered in any way by any unauthorized technicians, not handled in accordance with its operating instructions, rough handling, misuse, negligence or accident and parts being removed.
2. Any damage caused by the attack of insects/animal such as lizard, rat, cockroach, bird, monkey, Cat etc, directly or indirectly by fire, lightning, natural disaster (convulsion of nature), pollution, war, riot or civil commotion, abnormal voltage, or in-coming power supply from a generator etc.
3. Failure to present the Invoice or Delivery Order No. when servicing is required.
Under the following circumstances, services and parts will be additional charge even within the warranty period;
1. Defect caused by chemical reaction, excessive heat, excessive dust, corrosive surrounding (near seashore, animal farm, cement factory), rusting, stains & enamel paintwork.
2. If checking and repair work has to carry out after 5pm.
3. If checking and repair work has to carry out with skylift or crane rental service.
4. If date of notification is after date of warranty period.
Client to settle with Police or Council Municipal representative disturbing issues while during dismantle, repair or installation services.
It is client’s duty to apply road closure permit with Council Municipal if scenario applicable.
It is client’s duty to assist to reserve carpark bay for lorry / skylift / crane in order to carry out the task.
It is client’s duty to apply work permit with building management if necessary.
Client may self-arrange skylift or crane service at your own cost.